Purpose of the Role:
To coordinate and manage the administration, compliance, delivery, and reporting of all learning and development activities across the South African Sites, Zamba, Lesotho, Botswana and Tanzania with a focus on training logistics, data accuracy, legislative compliance, and learner support. This role includes managing programmes, career pathing initiatives, and support for graduate and internship programmes.

Key Responsibilities

1. Learning Administration

• Coordinate full-cycle training logistics including scheduling, enrolments, venue booking, travel arrangements, catering, and facilitator communication.
• Maintain up-to-date training records, attendance registers, assessments, and certification on the LMS or manual trackers.
• Consolidate and update site training trackers monthly to ensure precise training data.
• Support onboarding and induction programmes by ensuring materials by updated materials, scheduling sessions are track new hires until completion.
• Distribute and archive updated Standard Operating Procedures (SOPs) relevant to training content and workplace compliance.
• Develop and maintain a centralised training calendar across departments, operations, and project sites.
• Draft and distribute communication to relevant stakeholders to frequently communicate deadlines for training initiatives, TADS participation, and weekly training tracker submission.
• Maintain performance management templates.
• Support and maintain succession plan progression trackers and IDPs

2.Learning Compliance and Governance

• Ensure all learning activities align with legislative requirements under the Skills Development Act, Employment Equity Act, and QCTO frameworks and other country requirements.
• Lead and coordinate the preparation of Workplace Skills Plans (WSP) and Annual Training Reports (ATR) for SETA submission, BBBEE audits, Equity Reporting.
• Administer documentation and ensure timely submission for discretionary and mandatory SETA grant funding applications, Equity re
• Maintain documentation for internal and external audits, including SETA verifications, BBBEE verification, EE reporting requirements and client compliance checks.
• Monitor and track the accreditation status of training providers.
• Facilitate reporting for VETA Tanzania and any other statutory requirements in the relevant countries

4. Reporting and Analytics

• Prepare and submit accurate monthly, quarterly, and annual reports on all learning and development activities both internal and for client.
• Track participation, completion, and assessment data for legal, operational, and QCTO programmes.
• Provide detailed reporting for bursary holders, graduates, and interns.
• Develop dashboards for visual reporting of KPIs, learning compliance, and programme impact to support business reviews.

5. System and Tracker Management

• Maintain manual and digital training trackers for all training conducted across the organisation, including remote sites.
• Ensure that all learning data is accurately captured in LMS, HRIS, and Excel-based templates.
• Manage document storage for certificates, PoEs, logbooks, and assessment evidence in line with QCTO, SETA and VETA standards.
• Support transitions to automated or digital learning solutions and assist with staff adoption and training.

6. Skills Planning and Development

• Conduct Annual Training Needs Analysis (TNA) in collaboration with managers to determine competency gaps and learning priorities.
• Maintain and update a comprehensive Skills Matrix to reflect required vs. actual competencies per role.
• Identify critical and scarce skills in alignment with organisational development and compliance objectives.
• Support the development and implementation of Individual Development Plans (IDPs) for all employees.
• Align training initiatives to support Employment Equity (EE), Skills Development (SD), and B-BBEE scorecard objectives.
• Assist with relevant talent assessments and succession mapping for relevant sites
• Assist with performance management process on relevant sites

7. Learning Impact & ROI

• Evaluate the effectiveness of training interventions using feedback, performance metrics, and job competency changes.
• Collect and analyse data related to training outcomes, including audit scores, safety incidents, and productivity trends.
• Calculate and report on Return on Investment (ROI) for major learning initiatives (e.g., management development, bursaries, QCTO learnerships).
• Identify gaps or inefficiencies in training delivery and recommend improvements to content, delivery method, or frequency

8. Training Interventions Coordination

• Organise and track mandatory legal training including HACCP, First Aid, Firefighting, and HIRA to ensure 100% compliance.
• Coordinate SOP training to ensure all employees are competent in task-specific procedures and aligned to operational standards.
• Facilitate onboarding and site-specific induction training, ensuring that all new hires are adequately prepared for operational roles.
• Oversee scheduling and participation in IFS Academy programmes and ensure completion tracking.
• Manage external bursary processes, including application tracking, contracts, academic progress monitoring, and financial reporting.
• Coordinate graduate and internship programmes by organising induction, rotations, mentorship, and performance reviews.
• Coordinate graduate and internship programmes by organising induction, rotations, mentorship, and performance reviews.
• Monitor and support learners enrolled in QCTO programmes, including tracking of logbooks, workplace activities, and PoEs.

9.Talent Pipeline (Bursaries, Interns and Apprentices)

• Coordinate the selection, appointment and development of the Bursary students, interns and apprentices.
• Monitor student results and feedback to the line managers on appropriate future actions.

10. Effective Teamwork & Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritizing, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution
• Support and drive the business and HR’s core values.
• Manage colleagues and client’s expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
  

Qualification and Experience

• National Diploma or Degree in Human Resources or related field
• ODETDP Certificate (ETDP SETA Accredited)
• 3+ years’ experience in training coordination and learning administration
• Exposure to QCTO-accredited programmes (Learnerships/Skills Programmes)
• Experience in mining or mass catering sectors (advantageous)
• Willingness and ability to travel to remote Sub-Saharan African sites